VOY Terms and Condition of Use

VOY TERMS AND CONDITION

We are pleased with your trust in using our Services and encourage you to take the time to read our Terms & Conditions of Use (“T&C”).

These T&C are an inseparable part of several policies that govern, govern and are legally binding between PT Voy Integra Nusantara (“Voy”) and users. By reading these T&C, users are deemed to agree to all the provisions stated here. These T&C (including the Fees Policy, Privacy Policy and all applicable laws) will govern your access and use of our Services through our Application. (“I have read and agree to every clause in these Terms and Conditions”)

If, under any circumstances, the user does not agree with any T&C clause, please stop using our Services. Voy has full right to change/modify/amend any of the provisions of the T&C in a timely manner and will be announced on our Application or the official Website. The latest version of these T&Cs will become effective on the earlier of (a) the effective date of such establishment; or (b) as of the date of posting on our Website.

I. GENERAL PROVISIONS

Unless specifically provided herein or in other Voy policies, capital letters used in Voy’s Terms and Conditions will be construed as follows,

“Voy” refers to PT Voy Integra Nusantara, a limited liability company established under the laws of the Republic of Indonesia, having addresses in South Jakarta , Jakarta and Kuta, Bali , as a provider of Voy Vehicle services;

“Users” refers to all registered users either through the Website, Application or offline registration who are entitled to use any Voy Services under the Voy Terms and Conditions;

“Vehicle” any type or color of vehicle provided by Voy for the purpose of providing Services to its Users;

“Services” refers to the rental services of all types of Vehicles provided by Voy either via the Application or by Remote/Key , some Services may include rental of helmets or any accessories provided by Voy;

“Partners” are all users or third parties who register with Voy to help provide vehicle rental services either through the Application or by Remote/Key.

“Application” refer to Voy’s software application used for the purpose of providing Service and is available on iOS and Android operating system;

“Website” refers to https://www.voy.co.id;

“Terms and Condition of Use” refers to these Terms and Conditions which set out all conditions for using our Services and also serve as a user agreement;

“Fee Policy” refers to all provisions regarding fees and/or fines in connection with (1) Service fees (2) refund procedures (3) fines and (4) other costs incurred in using our Services;

“Privacy Policy” refers to the policy that regulates the protection of User data;

“Rental Period” refers to the number of hours and minutes indicated as the Vehicle rental time by the User;

“Designated Area” refers to a delimited area designated by Voy for each reservation by a User.

II. REGISTRATION

To use our Services, only registered users who qualify as drivers are allowed to use our Services and drive our Vehicles. Users who are not registered and do not qualify as drivers are strictly prohibited from using our Services and vehicles ;
Registration is required before making a reservation for our Services. All prospective Users must fulfill the conditions below by registering on the Application or at our Partner Store:
Users must complete all required information and all registration steps both in our Application and at our Partner Stores ;
the following documents by taking photos and /or uploading each document separately to confirm all the information provided previously:
1. Member must complete all required information and all registration steps in our Application;
2. Member must submit following documents by capturing and uploading each document separately to justify all information previously provided:
  1. Resident Identity Card (KTP) – for Indonesian citizens,
  2. Valid passport – for foreign nationals,
  3. Driving License (SIM C) – for motorbike drivers,
  4. Photo of yourself holding a valid identity card/passport, and
  5. Any supporting documents.
Each prospective user must cooperate with officers and Voy Partners to complete the registration process if registration problems occur ;
Fulfilling the eligibility and requirements to become a Voy User does not automatically give the user the right to become a User. Approval of user registration is subject to the decision of Voy and Partners in their sole discretion;
Approval for user registration is given within a maximum of 1×24 hours by considering at least (1) the clarity of the uploaded documents; (2) completeness of required documents – as detailed in Appendix A – and; (3) the validity of each document;
Users must ensure that all data, information and documents provided through the application process are valid and accurate. All user data obtained and stored by Voy and Partners will be treated confidentially and will only be used for our service purposes in accordance with our Privacy Policy;
Users are responsible for keeping their information current, including addresses, emails, telephone numbers and other information and are bound to notify Voy and Partners in a timely manner of any changes;
Users are solely responsible for the confidentiality of login credentials, including PIN/Password. Any unauthorized use or security breach of any kind must be reported to Voy to identify appropriate immediate action.

III. RESERVATIONS, REGULATIONS AND RESPONSIBILITIES

Our Services are strictly addressed to Voy Users and all Users including actual Vehicle users must comply with all rules and responsibilities set forth herein;
All reservations can be made by Voy Users through our official Application and Partners on a first-come, first-served basis and special rental system conditions that only exist at each Partner location . Each reservation made via the Application has a window time of 15 (fifteen) minutes and will expire if the User who ordered does not start the rental period. Users may not make any reservations in the name or for the benefit of any other person/legal entity/company;
If the User wishes to cancel his or her reservation via the application , this must be done within the window time, otherwise, billable fees will be charged to the User’s account after the Rental Period begins, in accordance with the Fees Policy.
IIf the User wishes to extend his reservation, this can only be done with the following conditions:
1. Online and offline payments for Rental Period Extensions have been successfully completed to Voy or Partner accounts ;
2. The vehicle is available for an extended period of time (ie: not booked by another User);
3. Requests for extension must be submitted prior to the end of the existing Rental Period. .
In using our Services, Users must maintain/act/act in accordance with applicable laws and regulations, and must comply with the following rules:
1. Under no circumstances may a user book a Vehicle on behalf of a third party. All risks arising in the use of the Service are the responsibility of the User or actual user of the Vehicle;
2. Users must operate the Vehicle in accordance with the T&C;
3. Users must operate the Vehicle in accordance with all applicable laws and regulations including Indonesian traffic regulations; ;
4. User must operate the Vehicle in the Designated Area and will be due at the end of the Rental Period; ;
5. The User acknowledges and agrees that the Voy Vehicle can only be ridden by a maximum of 2 (two) passengers and its weight does not exceed 120 (one hundred and twenty) kilograms;
6. Before taking over the Vehicle, the User is required to check the condition of the Vehicle carefully. If damage or malfunction occurs to the vehicle, the User must immediately report it to Voy and MItra so that appropriate action will be taken by Voy.
7. The User is responsible for all fees charged during the entire Rental Period and until the Vehicle is returned, secured, locked and serviceable to the designated station, including the recovery of all documentation attached to our Vehicle (i.e. Motorcycle License (STNK), insurance certificate, etc.)
8. Users must ensure the safety of themselves including their pillions and/or children while using the Services by using equipment such as helmets, GPS Navigation, appropriate attributes, etc.
9. Users acknowledge and agree that riding a Vehicle may cause personal injury to themselves including any pillions (whether registered users or not) riding with them. Voy is not responsible for any personal injuries and costs incurred by the User and his/her pillion rider.
10. Users must take full responsibility for their personal belongings. If there is a claim arising from the User regarding the loss of our Vehicle’s belongings, Voy will make every effort to return the User’s belongings. However, Voy is not responsible for any damage/loss of goods and/or any costs suffered by the User in such circumstances.
Violation of this clause will be considered a violation of the Terms and Conditions and the User is responsible for all consequences, direct or indirect, arising from the acts and omissions of the actual user of the Vehicle.
The end of the Rental Period will be confirmed by:
1. Completion of a special closing checklist at the end of the rental period which also confirms the completion of payment by the User,
2. Problems reported to Voy or Partner due to late return circumstances,
3. Vehicle damage or unprovoked accidents.
In purpose to provide satisfactory of our Service, Voy shall undertake following action towards the Vehicle:
1. Carry out routine maintenance on all vehicles, including replacement of spare parts and accessories,
2. Providing Roadside Assistance from time to time to support any claims on the road. If, the User requires the use of Roadside Assistance due to a violation of the T&C by the User, all costs and expenses arising from this will be the responsibility of the User.

IV. USE PROHIBITED

All Vehicles must be used in our Designated Areas and must be driven in accordance with these T&Cs and the traffic laws of the Indonesian jurisdiction ;
It is strictly prohibited to use the Vehicle under the following conditions:
1. Used outside the Designated Area,
2. Used for racing, rally or competition,
3. Used to pull, push and/or push vehicles and other objects, whether the vehicles and objects belong to Voy or not,
4. Use by persons who are under the influence of (1) alcohol or (2) any drug or medication,
5. Used to commit criminal acts or other illegal activities in accordance with applicable laws and regulations in Indonesia,
6. Used to carry out political demonstrations, protests or demonstrations with the aim of a political agenda or campaign,
7. Used in a careless, negligent, abusive manner or any abnormal behavior on the Vehicle and its accessories (including but not limited to lights, rearview mirrors, stickers, license numbers) thereby causing excessive damage,
8. Using a Vehicle while operating a mobile device in any way including calling, texting, emailing, playing video games with or without the hands-free feature that may distract other drivers,
9. Using a vehicle to transport flammable, combustible and dangerous materials, weapons or other illegal objects deemed prohibited by Indonesian Law which may endanger the safety and stability of the Vehicle. The list mentioned above is still incomplete. Voy reserves the sole right in its sole discretion to identify any unreasonable, unreasonable, illegal, unethical, inappropriate and prohibited use of the Vehicle and may report to local authorities or police such activities as violations of local or national laws or violation of these T&C.
Please note that each Vehicle is equipped with a GPS and immobilizer system that allows Voy to track and record the User’s entire journey. If any Voy Vehicle is unlawfully accessed or driven into an unrestricted area, Voy, at its sole discretion, reserves the right to activate the immobilizer system and take any immediate action. Voy’s assessments and decisions are final and binding without prejudice to the rights of any User. Costs arising from damage/or loss experienced by Voy due to immobilization will be charged to the User’s account;
Voy expressly states that our Services are not solicited or intended for use by persons under 17 years of age.

V. VEHICLE’S CONDITION DAMAGE & THEFT

All Vehicles must be picked up one by one by the User at his station listed in our Application and returned safe, clean and in good condition to the properly designated station at the end of the Rental Period;
All Users are required to check the Vehicle before starting the Rental Period and report this to Voy or Partners , including but not limited to (1) connection failure to the Vehicle; (2) flat tire; (3) the rear view mirror, light or any part of the Vehicle is broken or missing; (4) poor driving or brake failure. Users will be given the option to replace the Vehicle, or order the same Vehicle after replacement of parts at Voy’s sole discretion;
Voy’s responsibility . Users are subject to fees or fines as regulated in the Fees Policy;
In case of failure to perform as provided in Clause 3.4.7, the User must immediately notify Voy or Partner . Users will be charged an hourly rate for late returns until the Vehicle and all attached documentation is returned, secured, locked, and available for use by another User;
Damage caused by the User while using the Voy vehicle will be the responsibility of each party, which is divided into Minor and Major.
Minor risks are all types of minor vehicle damage which, if they occur, do not eliminate the function of Voy’s components and vehicles and can be handled with repair, maintenance and preventive measures without replacing the main components of the vehicle. In this case, repair costs will be the responsibility of Voy, while maintenance and prevention will be the joint responsibility of Voy and Partners.
And for Major damage, it is major damage which is caused by the use of the vehicle which results in permanent damage to the main part/component of the vehicle and eliminates its function and can only be repaired by replacing components. If this happens, a fee will be charged and will be the responsibility of the User.
If a vehicle theft occurs and/or an accident occurs, the User must immediately coordinate with Voy and Partners then report to the nearest Police Station according to the details of the actual facts within 1 (one) hour of the incident. User acknowledges and agrees that Voy is not in any way responsible for stolen Vehicles or accidental incidents, including damage or property of third parties involved in such incidents.
If Voy cannot claim insurance for any reason, the User must compensate Voy in full as compensation for damage/loss resulting from the theft or accident;
The User acknowledges and agrees that using our Services and riding our Vehicles involves an inherent and irreversible risk of personal injury and assumes the entire risk to yourself, anyone riding as a pillion (whether the pillion is a User or not) and anyone riding vehicle. Our vehicle with your reservation in accordance with Clause 3.1. Users hereby agree to release Voy from any and all claims, demands and rights arising from and by bodily and personal injuries known or unknown, foreseeable or unforeseeable (including but not limited to fatal injuries);
All breakdowns, theft and/or incident resulting any inconvenience in using our Service must be reported immediately by e-mail support@voy.co.id or phone at +62 8181 8830 388
In the investigation of any incident, the User must provide Voy with any findings relating to the incident during the course of the investigation. User agrees and accepts to cooperate fully in good faith in the investigation of any such claim or lawsuit. User Accounts may be suspended until such investigation is complete. Costs related to the repair, restoration and loss of use of any Vehicle due to the above events, up to the current damage costs will be charged to the User (if such costs are due to the User’s fault or when such costs are not covered by the User’s or third party insurance) .

VI. INSURANCE & LIABILITY

If the User fully complies with the T&Cs and other policies determined by Voy, Voy will provide primary third party liability protection, to the extent of claims/liabilities borne by Voy’s insurance company, on his Vehicle for any claims/liabilities arising during the use and operation of the Vehicle us by Users. The User will be responsible for all related deductible costs which are directly/indirectly caused by the User’s negligence or which are determined solely by Voy.
If at any time it is determined that the losses/claims mentioned in Clause 6.1 exceed the insurance coverage taken by Voy, the User will be responsible for the excess claims/losses/damages.
Voy shall not be liable for any loss, theft or damage of any personal belongings or property of the User (including the actual driver) or his/her pillion under any circumstances. However, Voy will use its best efforts if something occurs as regulated in Clause 3.5.10.
[Liability Protection] enter the clause from the insurance agent.

VII. INDEMNIFICATION & LIMITATION OF LIABILITY

Users shall indemnify Voy, including but not limited to its directors, responsible officers, employees, agents and representatives, from and against any legal claims (including reasonable attorneys’ fees and court costs), complaints, legal proceedings, damages, losses, costs and expenses of fines or penalties borne or suffered directly or indirectly by Voy for any incident as a result of:
1. Violation of any clauses and conditions in these T&C, including those clearly stated in Clause 3.5.
2. Violation of applicable laws by the User,
3. Carrying out any activity expressly prohibited in Clause 4.2:
  1. Vehicle Theft,
  2. Accidents by Users,
  3. Unauthorized use of the Vehicle by the User.
Damage caused by the User, whether intentionally or unintentionally, is of a Major nature as stated in clause 5.5.
Voy does not guarantee, represent, or warrant under any circumstances that User’s use of the service will be uninterrupted, timely, secure, or error-free.
The User acknowledges and agrees that, from time to time, Voy may suspend, modify, limit or remove our Services for an indefinite or indefinite period of time, without notice to the User.
The User acknowledges and agrees that the Services delivered to you are provided “as is” and “as available” for your use, without warranties or representations of any kind including the condition of the Vehicle, quality or suitability of any kind.
The User acknowledges and agrees that use of any third party tools within our Application and Website is entirely at the User’s own risk and discretion. It is recommended that Users confirm and agree to any terms and conditions provided by third parties. :

VIII. ELIGIBLE FEES AND COMPLETION OF PAYMENT

Prices for rental services by Voy are subject to the Fees Policy available on our App and Website. This includes all costs and expenses including but not limited to rent, overtime fees, late return fees, renewal fees, fines or fines.

IX. CANCELLATION AND TERMINATION

These T&C will continue to apply and be legally binding between the User and Voy unless specifically terminated and/or canceled by either party. If Users wish to terminate these T&Cs with Voy, you may do so:
1. To exit and stop using our Application and/or Website access,
2. To close your Voy account for all Voy provided services.
User acknowledges and agrees that Voy, in its sole discretion, may terminate your access if, without prejudice, the following actions have been taken:
1. If, for any reason, any information, representation and/or guarantee provided by a User turns out to be false, invalid and/or unlawful,
2. Voy is required by law or at the request of a government or other law enforcement agency,
3. At Voy’s sole discretion, the Services provided by Voy to users are no longer commercially viable,
4. Voy, with or without reason, has decided to discontinue the Services, including access to the Application and/or Website.
Termination and cancellation provided for in Clause 9.2 may include:
1. Removal of access to our Application and Website,
2. Disabling access to User account information (including login ID, password and all related files and materials within his account),
3. Prohibit the use of any Voy Services.

X. MAJEUR CIRCUMSTANCES

If the implementation of the Services and any obligations stipulated in these T&C or any other policies on our Application by Users, Voy and/or third parties (in the implementation of transactions) is delayed, prevented, restricted or disrupted due to natural events, general strikes, riots , bomb explosion, act of God, war, fire, flood, disease outbreak, quarantine, rebellion, government policy or regulation (“Forje Majeur”), which is beyond anyone’s control and cannot be prevented by reasonable means. precautionary measures, after providing immediate written notification to the other party, shall not be liable for non-performance of the obligations stated in these T&C.

XI. PRIVACY AND DATA PROTECTION

Voy respects its own privacy and that of each User. Voy will capture, process and use Users’ personal data, including but not limited to name, email, address, driver’s license, proof of image throughout the implementation and administration of our Services and the obligations in these T&C.
Voy reserves the right to forward such personal information to third party service providers for the purpose of fulfilling the purposes of our Services.
Voy reserves the right to forward such personal information to third parties for the purpose of providing individual offers, Services and other customized information to Users.
Users acknowledge and agree that Voy will forward their personal information if:
1. Report the incident/theft to the police station, hospital, User’s friends or family;
2. Provide support in ongoing investigations regarding incidents/thefts to the police or other related parties;
3. For promotional purposes;
4. To analyze User patterns in providing better user experience and business offerings.
Voy will implement and maintain reasonable procedures during the collection, processing and storage of Users’ personal information in accordance with the Privacy Policy.

XII. GOVERNING LAW & DISPUTE RESOLUTION

These T&C are regulated and in accordance with the applicable laws and regulations in the Republic of Indonesia;
If a dispute arises related to the performance of our Services and/or the obligations set out in these T&C, the User and Voy agree to resolve the dispute amicably within 15 (fifteen) days of receipt of written notification of the dispute;
If within a period of 15 (fifteen) days an amicable settlement between the conflicting parties cannot be implemented, then the User and Voy agree to submit the dispute to the Indonesian National Arbitration Board (“BANI”) in accordance with BANI Regulations regarding arbitration procedures. in effect at that time. . The arbitration is led by 1 (one) arbitrator appointed by the Head of BANI, carried out in DKI Jakarta, Indonesia, using Indonesian. The arbitration award is deemed to have permanent legal force, is binding and cannot be disputed and neither party may initiate legal proceedings or submit a complaint to any court in connection with disputes arising from these T&C;
In the process of resolving any disputes regulated in Clauses 12.2 & 12.2, the User and Voy will continue to carry out their obligations under these T&C, if not agreed by Voy.

XIII. VARIETY

1. The rights and obligations under these T&C are non-transferable and non-transferable, in whole or in part. Any attempt to assign these T&Cs without the written consent of Voy will be void and of no force and effect. Voy has the right and in its absolute discretion may transfer the rights and obligations under these T&C to affiliates or other entities in connection with corporate or other transactions.
2. No provisions set out in these T&C may be waived or changed, except in writing and signed by an authorized representative of Voy. No waiver of any default by the User under any clause in these T&C shall be construed as a waiver of any prior or subsequent default against any clause in these T&C.
3. If any terms, obligations or provisions in these T&C are deemed invalid or unenforceable for any reason, the remaining provisions will remain in full force and effect and the provisions deemed invalid and unenforceable will be eliminated. d.
4. Voy will provide its Services as an independent service provider. No User shall be deemed to be an agent or employee of Voy in any manner or for any purpose.
5. Any questions or inquiries regarding these T&C including the Fees Policy and Privacy Policy will be submitted to us at support@voy.co.id.

VOY Terms and Condition of Use

VOY Terms and Condition of Use