The following Privacy Policy describes how Voy (PT Voy Integra Nusantara) collect, store, use, process, retain, transfer, disclose and protect the Member and non-Member’s (“the User”) Personal Information. This Privacy Policy applies to all users of our Application, Website (www.voy.co.id) and Service, and is implemented as integral part with our Terms and Condition of Use and Fee Policy.
Please read this Privacy Policy thoroughly to ensure that you understand our data processing practices. Unless otherwise defined, all capitalized terms used in this Privacy Policy shall have the same meaning ascribed to them in the Terms and Condition of Use.
This Privacy Policy provisions following matters:
| I | . | Personal Information |
| II | . | The Use of Personal Information |
| III | . | Sharing of Personal Information |
| IV | . | Retention of Personal Information |
| V | . | Access and Correction of Personal Information |
| VI | . | Data Transfer |
| VII | . | Security of Personal Information |
| VIII | . | Changes to Privacy Policy |
| IX | . | Acknowledgment and Consent |
| X | . | Marketing and Promotional Material |
| XI | . | Geolocation |
| XII | . | Third Party Platforms |
| XIII | . | Cookies Policy |
| XIV | . | How to contact us |
All Personal Information (including but not limited to name, address, date of birth, phone number, e-mail address, bank account and credit-card details, gender, identification (including KTP, SIM, or Passport) or other government issued identifier, Vehicle information, proof of images, nationality, phone number of our Users in your mobile phonebook, police records, financial related information, and biometric information (including but not limited to facial recognition and finger-prints)) provided by the User and / or collected by Voy through the registration and use of the Service will be incorporated into one or more files created by Voy and kept under its responsibility.
Voy collects the following Personal Information:
Although there is no option to include information through text, the User is allowed to share opinions. Opinions are welcome, but the Application/ Website expressly vetoes that the following information can be disseminated (1) the personal contact data of third parties (phone number, email address, bank details, etc.); (2) purposes of a discriminatory, injurious, violent nature or that suppose or incite the commission of a crime.
When the User wants to share hypertext links or equivalent to other websites or content of third parties, you must ensure, under your full responsibility, that they are not violating Intellectual Property rights.
Your Personal Information are collected for the following purposes:
Voy will not use in any case the Personal Information provided by the User / Member to offer services other than those mentioned or, if applicable, to achieve a private profit other than the authorised by the data holder.
Voy is committed to keep utmost discretion, confidentiality and secrecy on each Personal Information that it can have access to. Voy implements the technical and organizational security measures established by data protection regulations, depending on the type of data processed in each case. In the collection and processing of Personal Information, adequate security measures have been taken to prevent loss, unauthorized access or manipulation, in accordance with, in accordance with what is established in applicable laws.
Voy shall be responsible for the files, informs that the Personal Information provided by the User will provide throughout the course of agreement with Voy, including his/her e-mail address and all Personal Information that we can access during the established legal relationship, will be treated as duly registered file (s).
Voy will not sell or lease your Personal Information.
Other than as provided for in this Privacy Policy, Voy may disclose or share your Personal Information if we notify you and we have obtained your consent for the disclosure or sharing.
Voy will keep the User's data for the purpose for which it was collected, or for as long as such retention is required or authorised by Applicable Law. The duration of the relationship is indefinite. As stated above, once the user cancels the account, Voy undertakes not to use said information beyond the blocking obligations imposed in our T&C and/or during the course of termination or cancellation process.
Subject to the applicable law, you may request for rights of access, rectification, portability, cancellation, opposition, limitation, forgetting or revocation of the consent granted on the processing of their Personal Information in Voy possession and control, by contacting Voy at the details provided below.
Voy reserves the right to refuse your requests for access to, or to correct, some or all of your Personal Information in our possession or control if permitted or required under any applicable law. This may include circumstances where the Personal Information may contain references to other individuals or where the request for access or request to correct is for reasons which we reasonably consider to be trivial, frivolous or vexatious.
Voy may transfer the User’s Personal Information indicated in section (B) to:
Except for the above, no other cessions of data are foreseen, more than those legally established by other legislations or competent government agencies / authorities. Likewise, the Personal Information may be transferred in the case of the purchase of all or substantially all the assets of Voy, or the reorganization of the business group of Voy. This transfer of data will be carried out under strict compliance with the provisions of applicable laws on data protection.
Voy does not carry out the International transfer of the Users' data
Confidentiality of your Personal Information is of utmost importance to us. We will use all reasonable efforts to protect and secure your Personal Information against access, collection, use or disclosure by unauthorised persons and against unlawful processing, accidental loss, destruction and damage or similar risks. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your Personal Information, you acknowledge that we cannot guarantee the integrity and accuracy of any Personal Information which you transmit over the Internet, nor guarantee that such Personal Information would not be intercepted, accessed, disclosed, altered or destroyed by unauthorised third parties, due to factors beyond our control. You are responsible for keeping your account details confidential and you must not share your account details, including your password and One Time Password (OTP), with anyone and you must always maintain and fully responsible for the security of the device that you use.
The only means of communication enabled between Voy and the User are: landline, corporate mobile phones, corporate mail, registered office and newsletter and other social networks. If you send personal information through a means of communication other than those indicated in this section, Voy will be exempt from liability in relation to the security measures available to the medium in question.
We may review and amend this Privacy Policy at our sole discretion from time to time, to ensure that it is consistent with our future developments, and/or changes in legal or regulatory requirements. If we decide to amend this Privacy Policy, we will notify you of any such amendments by means of a general notice published on the Application and/or website, or otherwise to your e-mail address set out in your account. You agree that it is your responsibility to review this Privacy Policy regularly for the latest information on our data processing and data protection practices, and that your continued use of the Application or website, communications with us, or access to and use of the services following any amendments to this Privacy Policy will constitute your acceptance to this Privacy Policy and all of its amendments.
The User, when proceeding to the registration, authorizes agrees that his Personal Information will apply to the provisions indicated above, marking the acceptance box that is found at the end of each User registration form. The User certifies that he is over 17 years of age and that he therefore possesses the necessary legal capacity to provide unequivocal consent regarding the processing of his personal data and all this, in accordance with the provisions of this Privacy Policy.
The User may, at any time, delete its account and the data associated with it. In these cases, Voy undertakes not to use said information beyond the blocking obligations in accordance with applicable law. The User can also unsubscribe at any time from the payment services, which shall not imply as cancelling its account. The withdrawal of payment services and the cancellation of the account, as well as the cancellation of any feature in our Application, are independent withdrawal processes, which have specific forms enabled for this purpose.
Any communication sent will be incorporated into the information systems of Voy. By accepting these conditions, terms and policies and by sending the User their Personal Information to Voy, the User expressly agrees to Voy carrying out the following activities and/or actions, unless the User indicates otherwise to contract or subscribe any Voy product and / or services or because of a subsequent revocation of the consent initially granted.
All Vehicles used for the service provided by Voy, will be geolocated by GPS signal, in order to correctly provide the service, and will allow traceability at any time by Voy, which will result in the collection and processing of some Personal Information related to the User. These data will be used only for the correct provision of the service, for statistical purposes and/or at the request of government agencies/authorities.
We inform you that Voy has presence in social networks. The treatment of the data that is carried out of people who become followers in social network platform (and/or perform any link or connection action through its) of Voy will be governed by this section, as well as for those conditions of use, privacy policies and access regulations that belong to the social network that is appropriate in each case and previously accepted by the User.
Voy will treat your data with the purpose of correctly managing your presence in the social network, informing you of activities, products or services of Voy, as well as for any other purpose that the regulations of the social network platform allow.
The publication of contents is prohibited under following manner:
At any time, you can exercise the rights of access, rectification, opposition, limitation and, where appropriate, portability or cancellation, communicating in writing and indicating your personal data to the details provided below.
In any case, if you send personal information through the social network, Voy will be exempt from liability in relation to the security measures applicable to this platform, and the user should, in case of wanting to know them, consult the corresponding specific conditions of the network in question.
What are cookies?
Cookies are small data files that are received from the visited website and are used to record certain interactions of the navigation on a website by storing data that can be updated and recovered. These files are stored on the user's computer and contain anonymous data that is not harmful to your computer. They are used to remember the user's preferences, such as the selected language, access data or personalization of the page.
Cookies can also be used to record anonymous information about how a visitor uses a site. For example, from which Web page you have accessed, or if you have used an advertising "banner" to arrive.
Why do we use cookies?
Voy uses strictly necessary and essential cookies for you to use our websites and allow you to move freely, use secure areas, personalized options, etc. In addition, Voy uses cookies that collect data related to the analysis of use of the Web. These are used to help improve customer service, measuring the use and performance of the page, to optimize and customize it.
Our sites can also have social network links (such as Facebook or Twitter). Voy does not control the cookies used by these external websites. For more information about cookies from social networks or other third-party websites, we advise you to review your own cookie policies.
What different types of cookies do we have?
Session Cookies: Session cookies are those that last if the user is browsing the website and are deleted at the end.
Persistent cookies: These cookies are stored in the user's terminal for a longer time, thus facilitating the control of the preferences chosen without having to repeat certain parameters every time you visit the website.
Own cookies: They are cookies created by this website and can only read the site itself. For example: technical cookies for loading images, cookies for customizing web parameters, traffic analysis cookies, etc.
Third party cookies: They are cookies created by third parties and we use them for different services (e.g. web site analysis or advertising).
According to its purpose:
Technical cookies: Technical cookies are those essential and strictly necessary for the proper functioning of a Web portal and the use of the different options and services offered. For example, those that serve for the maintenance of the session, the management of response time, performance or validation of options, use security elements, share content with social networks, etc.
Personalization cookies: These cookies allow the user to specify or customize some characteristics of the general options of the Web page, for example, to define the language, regional configuration or browser type.
Analytical cookies: Analytical cookies are those used by our website, to develop navigation profiles and to know the preferences of users of this to improve the supply of products and services. For example, an analytical cookie would control the geographical areas of greatest interest to a user, which is the most widely accepted product, etc.
Advertising cookies: Advertising cookies allow the management of advertising spaces based on specific criteria. For example, the frequency of access, the edited content, etc. Advertising cookies allow through the management of advertising to store behavioural information through the observation of habits, studying access and forming a profile of user preferences, to offer advertising related to the interests of their profile.
How can I change the configuration of cookies?
Internet Explorer cookie settings
Firefox cookie settings
Google Chrome cookie settings
Safari cookie settings
Cookies Flash configuration:
These browsers are subject to updates or modifications, so we cannot guarantee that they comply fully with the version of your browser. It may also be that you use another browser not included in these links such as Konqueror, Arora, Flock, etc. To avoid these imbalances, you can access directly from the options of your browser that is usually found in the Options menu, in the "Privacy" section. (Please check your browser's help for more information.)
Revocation of consent
It is also possible to limit how third-party websites install cookies on your computer, to avoid data collection and registration of your browsing activity. To limit the use of third-party cookies you can go to the configuration website or OptOut:
Google Analytics
DoubleClick
Google
Flash Cookies YouTube
Select the option "Delete all sites" or select the specific web you wish to delete and "Remove Website".
Please note that, if you reject or delete the web browsing cookies, we will not be able to maintain your preferences, some features of the pages will not be operative, we will not be able to offer you personalized services and every time you browse our website we will have to ask you again your authorization for the use of cookies.
If you still decide to modify the configuration of your access to the web page, you should know that it is possible to eliminate cookies or prevent this information from being registered on your computer at any time by modifying the configuration parameters of your browser.
Where can I get more information?
You can find more information about cookies at www.allaboutcookies.org or www.youronlinechoices.eu
If you have any questions regarding this Privacy Policy, you would like to obtain access and/or make corrections to your Personal Information, please contact at following:
| For Customer Support | : | support@voy.co.id | |
| For Roadside Assistance | : | support@voy.co.id |
Call Center
| For Customer support | : | +62 8181 8830 388 |