Voy Scooter
FAQ2024-05-11T05:35:06+00:00

Frequently Asked Questions

FAQ

How to rent VOY?2024-07-04T09:04:59+00:00

Find our nearest location to you by clicking here or contact us to help you discover our location through Whatsapp at +62 818 1883 0388. Then you can follow these steps :

  1. Register yourself at our hub reception – make sure you have your passport & driving license with you.

  2. Claim your key and helmet.

  3. You are all set!
Where can I find the scooter?2024-07-04T08:59:34+00:00

Find our nearest location to you by clicking here or contact us to help you discover our location through Whatsapp at +62 818 1883 0388.

Why won’t the scooter move when accelerated?2024-07-04T09:11:48+00:00

Please make sure you have done this 2 points before riding :

  1. Pulled the roll lock down (parking safety brake) before accelerating, or the scooter won’t move.

  2. Don’t hit the brake while.
Which payment method accepted?2024-07-04T08:38:45+00:00

Payment can be done directly at the hub station.

Can I do a long term-rent?2024-07-04T09:12:37+00:00

Yes, abolutely! Our rentals are available for hourly, 12 hour, 24 hour, weekly and monthly. For long-term rent, you can get a voucher from our Hub partners for a more economical price.

Do I need to have a driving license to rent?2024-07-04T09:13:21+00:00

Yes, you need to have a driving license to rent as per Indonesia’s Goverment rules. Please provide us with your driving license during your registration process at the Hub.

I’m having trouble with my ride2024-07-04T09:14:04+00:00

Please let us know how we can help by contacting us through our customer service Whatsapp +62 818 1883 0388

Where do I return the scooter after the rental?2024-07-04T08:29:44+00:00

Please return the scooter, key and helmet to the same hub station where you pick up the ride.

How to delete my account?2024-05-17T02:43:29+00:00

Log in to the app, navigate to settings, scroll down and tap the button to request deletion of your account at the bottom or send us an email at support@voy.co.id using the same e-mail address you used to sign up to our service, with the subject “Account Deletion”, and “I hereby confirm I would like my account to be deleted” on the email message.

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